Complaints Policy If you are reading this page it probably means we have done something wrong, for that we are very sorry. We aim to deliver an honest, open and friendly service, delivered at the highest quality, to keep you well informed at every stage of the claims process but sometimes errors can happen.
- Have we done something wrong with your claim?
- Have we misled you in any way?
- Have we failed to communicate?
- Have we failed to deliver on your expectations?
- Do you have a serious complaint about us?
- For complaints in person, our address is 16 Vantage Park, High View Close, Hamilton, Leicester, LE4 9LJ
- For email complaints, please email: [email protected]
- For postal written complaints, please forward to:
- For telephone complaints, please call our Complaints Team, on 0800 0988 695